Anyone who has played a good bit of slowpitch softball knows that occasionally bats crack. It happens to every model bat with every brand of slow pitch softball bats. Not every bat of course cracks, but there will always be a flaw somewhere to exploit. So when it happens to you, you definitely want the company to stand behind their product and treat you right.
Recently one of my Worth softball bats cracked during a tournament. It was a bat that I allow the team to use so it gets hit a good bit. I first started using this bat during the first tournament of the season in late February. I was somewhat leery of using it in the cold weather but I know Worth makes great bats so I figured what the heck, let’s go for it.
The first clue I had that the bat could have a short life was that we broke it in within 100 swings. You know the feeling I am talking about when you can feel the wall loosen up. The bat gets HOT and you are hoping it’s going to last for a long time afterwards. Some last forever, some last two months. You really never know.
So a couple of weekends ago about midway through a tournament the bat cracked. I was not pleased of course but because I do this website I was ok with it because hey, I have some content! Needless to say I was intrigued about how my customer service experience would be with Worth.
So when I got home the first step I took was to go to worthsports.com and fill out the return authorization warranty form. I filled out the necessary info and submitted the information and then waited for the authorization number.
Two days later the authorization number was emailed to me.
I then followed the instructions and taped the receipt to the barrel of the bat after it was placed in a white envelope. I then wrote the return authorization number clearly on the box with a Sharpie and dropped it off at my local Fedex Office and waited.
The bat arrived on a Wednesday and since it was deemed unfixable a new bat was shipped to me in a week’s time. I received my brand spanking new Worth softball bat in a week!
I was stoked. I expected 4-6 weeks.
So for the record my experience with Worth’s customer service was completely top notch. I didn’t have any runaround and in fact I never had to deal with a single person. Something I like. I can’t share any experience with phone support because I simply did not have t use them.
I will buy more products from Worth because I know they stand behind their bats.
I rank my customer experience a 9 of 10 (small deduction for having to wait 2 days on the authorization number).
One note, my bat was still under warranty. Don’t expect a new bat if you crack your older model.
You can check out the latest and greatest Worth softball bats and many more brands at Softball Sales and Softball Rampage.
Both companies have great reputations and good products.